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After Sales
In partnership with you, we can improve your aftersales business in both dimensions: growth/sales and efficiency/cost leadership.
Starting with creating transparency and setting the desired target stage, assessing the potential using internal and external Best Demonstrated Practices (BDPs), defining priorities, the strategy and related action plan. Co-creation and collaboration with your organization ensures successful implementation. My DNA to create customer value supports you in all these aspects -end to end- from the idea to execution in the field.
Strategy
Easy to understand
It all starts with a well-defined strategy aligned with company targets. Pragmatic and easy to understand for the whole organization. Understanding the customer journey, transparency, internal and external BDP's are key elements for a convincing strategy.
Efficiency
Cost reduction
Gaining efficiency has a lot to do with understanding the reality of events for your customers and your staff, real interaction by your field people (Sales/Operations) with customers. Involving all of them is key for a successful implementation acceptance and to get positive results. Independent whether it is a new maintenance method, new spare parts logistics, new tools or a change in people behavior.
Sales
Products, Pricing
Capturing existing growth potential by creating new service products leveraging "old" and "new" technologies with only one target: to create value for your customer. Intelligent pricing, state of the art systems, tactics, key account management, customer loyalty programs are all possible areas for improvement.
